Frequently Asked Questions
How much is shipping
and handling?
How long will it take to get my
purchase?
Can I receive a catalog?
Do you accept checks/PayPal?
What if I don't like the
product, can I send it back?
How do I order an urn?
How do I redeem a coupon?
How do I seal an urn?
What size urn do I need?
How much is shipping
and handling?
Regular Ground (Up to 10 business days) Included!
2nd Business Day Air $34.95
Next Business Day Air $54.95
Products are shipped via UPS, USPS and FedEx. With a few exceptions, all of the products we carry are in stock and will ship within 24 hours (Monday-Friday) of placing your order. If a product is not in stock, you will be contacted within 24 hours of placing your order.
We do offer a limited number of products available for Saturday and Sunday delivery. The fee for this service is $69.95 plus the cost of the urn. Please call our toll-free support line for assistance at 1-888-876-7888.
WE DO NOT SHIP OUTSIDE OF THE CONTINENTAL UNITED STATES.
.
How long will
it take to get my purchase?
Regular Ground shipping is up to 10 business days.*
Second Day is two (2) business days* from the day the product is shipped.
Next Day is the following business day* from the day the product is shipped.
Products are shipped via UPS, USPS and FedEx. With a few exceptions, all of the products we carry are in stock and will ship within 24 hours (Monday-Friday) of placing your order. If a product is not in stock, you will be contacted within 24 hours of placing your order.
We do offer a limited number of products available for Saturday and Sunday delivery. The fee for this service is $69.95 plus the cost of the urn. Please call our toll-free support line for assistance at 1-888-876-7888. WE DO NOT SHIP OUTSIDE OF THE CONTINENTAL UNITED STATES.
* Business days are Monday through Friday, excluding holidays.
Can I receive a catalog?
We do not have a paper catalog. DiscountUrns.com is an Internet based business, all information regarding available products is available online. Each individual page has been designed to be printed separately. If you have something in mind that isn't on our site, give us a call; we'll do what we can to help.
Do you accept checks/PayPal?
We do not accept checks. Please use our convenient and
secure online ordering feature. We accept American Express, Visa-Credit and Debit, MasterCard-Credit and Debit, Discover and PayPal.
What
if I don't like the product, can I send it back?
We make every effort to accurately display the available
products. Each urn is unique in its construction and slight variations may occur.
If you are not satisfied with your purchase, simply call our toll-free support line at 1-888-876-7888 to receive a return authorization code (RAC), verify the return shipping address, and to ensure proper credit to your account. Returns must be arranged within 7 days of receipt of merchandise and must be in original packaging and in unused condition. We will refund the full purchase price less shipping and
handling. WE DO NOT ACCEPT RETURNS FOR PERSONALIZED MERCHANDISE. We will make every possible effort to replace damaged merchandise as quickly as possible and to handle damage claims or personalized items that were engraved with incorrect information.
How do I order an urn?
Our preference would be to process your order using our secure
online ordering system 24 hours a day, seven days a week. When you are viewing the products, and wish to purchase,
simply press the "Add to Cart" button. This process will allow you to
input shipping and credit card information securely. You may also order by telephone by calling 1-888-URNS-888.
How do I redeem a coupon?
On page 2 of our Yahoo! Store secure order form there is a box to enter your coupon code. Your discount is calculated on the final confirmation page of the order form.
How do I seal an urn?
We recommend you open the urn and place an empty plastic bag inside for the transfer of the cremated remains from the temporary container to the the new urn. Wood urns typically open via a removable wooden plate on the bottom of the product. Ceramic urns typically open from the top, simply by lifting the lid. Metal Urns usually open by a removable top or removable metal plate. If permanent sealing is desired, we recommend the use of a "clear silicon sealant" sold in a tube, that can be purchased by the customer at any hardware or home improvement store. For futher assistance, please call our toll-free support line at 1-888-876-7888.
What size urn do I need?
By design, cremation urns have different capacities referenced in cubic inches. Generally, urns are designed with interior capacities of approximately 200 cubic inches. Although there is no scientific formula to calculate capacity, a simple method is to allow for 1 cubic inch for every pound of individual that is cremated. This formula will be affected by the type of container the individual is cremated in (cardboard vs. hardwood casket) and the method in which the cremated remains are processed. If the cremated remains are returned in a cardboard or plastic temporary container that measures approximately 6" x 6" x 8", then any of the adult size urns we offer will be appropriate. Please, be advised that Memento size urns are designed for a small amount of cremated remains!
